Furniture is heavy, boxed flat and moved by surface freight. This page says what delivery costs, how long it realistically takes, and what happens at your door.
What delivery costs
- Free on orders of ₹2,999 and above.
- Flat ₹99 below that figure, to any pin code our freight partners serve.
- Cash on Delivery carries no surcharge.
How long it takes
| Stage | Metro cities | Rest of India |
|---|---|---|
| Handling — we check, re-tape and hand over | 1-2 business days | 1-2 business days |
| Surface transit | 2-4 business days | 4-8 business days |
| Total | 3-6 business days | 5-10 business days |
These are estimates, not guaranteed dates. Orders placed after 3:00 PM IST are handed over the next working day. Large items travel by surface freight, which is slower than a parcel courier and scans less often — a tracking page that has not moved for a day is normal on a mattress or a sofa bed.
What happens at the door
- Delivery is to the door of the building. Carrying a boxed sofa or mattress upstairs is not part of the service, and lifts in older buildings often will not take a full-size box.
- Someone able to receive a large carton must be present. Please give a phone number that will be answered — freight teams call before arriving.
- Check the carton before you sign. Note any crushing or tears on the delivery sheet and photograph the box. That note is what makes a transit-damage claim straightforward.
Assembly
Most items ship flat-packed with fittings and instructions in the box. We do not send an installation team and do not arrange a carpenter. Where a product page states the number of people the assembly needs, treat that as the honest figure rather than the optimistic one.
Where we ship from and to
Everything leaves our unit in Bhopal, Madhya Pradesh and travels anywhere in India our freight partners reach. We do not ship outside India. Very remote pin codes are occasionally refused by the carrier — we write and refund in full if that happens.
Tracking and failed delivery
- A tracking number is emailed at dispatch and can take a day to show its first scan.
- Addresses can be corrected only before dispatch — freight cannot be redirected mid-route.
- After three attempts the consignment returns to us. We refund the goods; the freight already spent is not refunded.
Working hours: Customer service: 11:00 AM – 9:00 PM IST, daily except Tuesday