Tell us within 10 days of delivery and an unused item in its original packing can come back. Furniture has two honest exceptions, and this page names them.

The window

• 10 days from delivery to raise it. The consignment itself may reach us later.
• Refunds are issued 5-7 business days, to the source the payment came from.
• Reverse pickup where our freight partner serves the pin code; elsewhere we agree the return route with you in writing before anything moves.

Condition we can accept

• Unused, unassembled and back in the original carton with the foam corners and fittings bag.
• Flat-pack that has been assembled cannot be returned for a change of mind — screw holes in particleboard do not survive a second assembly, and we will not resell a piece that has been built.
• Sets return complete: a pair of bedside tables comes back as a pair.

Two exceptions, stated plainly

Mattresses and mattress toppers cannot be returned once the roll-pack seal is opened. This is a hygiene rule, not a technicality, and it is the same rule every honest mattress seller in India applies. If a mattress arrives with the seal broken or the packing torn, do not open it further — photograph it and write to us.

Made-to-order or custom-size items are outside the window entirely.

Damaged, wrong or short

Note it on the delivery sheet, photograph the carton before you open it, and email care@kdecorfurniture.shop within 48 hours with those photographs and the order number. With that evidence a transit claim is quick. Without it we can only go by the carrier report.

What is not a defect

Wood grain, veneer figure and fabric shade vary between production runs, and a foam mattress can take up to 72 hours to reach its full height after unrolling — a slight dip on day one is the pack, not the product. Corduroy and fleece covers show pressure marks that brush out. Each product page states the material, the finished dimensions and the weight so you can judge before ordering.

How refunds travel

• UPI orders — back to the same UPI ID or bank account.
• Cash on Delivery — by UPI or bank transfer to an account in the buyer’s own name. We never ask for a card number, CVV or OTP.

Warranty

We provide no additional warranty through our store. Where a product page reports a manufacturer warranty, it applies on its own terms and we will help you raise it.

Start a return

care@kdecorfurniture.shop · +91 79749 50003 · returns are received at 48, basement, Plot No, near Archies Gallery, E-3, Arera Colony, Bhopal, Madhya Pradesh 462016, India.

Exchanges

We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.